Legal information
Privacy policy
At InrClear, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, contact us, subscribe to our marketing communications, or otherwise interact with InrClear.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
InrClear is operated by:
Company name: [LEGAL COMPANY NAME]
Trading name: InrClear
Business address: [BUSINESS ADDRESS]
Email: [SUPPORT@INRCLEAR.COM]
Chamber of Commerce / registration number: [KVK OR COMPANY NUMBER]
VAT number: [VAT NUMBER, IF APPLICABLE]
For the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR), we are the data controller responsible for your personal information.
2. Information We Collect
Depending on how you interact with our website, we may collect the following information:
Contact information
Name
Email address
Telephone number
Billing address
Shipping address
Order and transaction information
Products purchased
Order history
Order value
Shipping information
Returns and refund information
Subscription information, where applicable
Payment information
Payments are processed by third-party payment providers. We generally do not directly store complete credit or debit card information.
Account information
Login details, if customer accounts are enabled
Account preferences
Saved addresses and order history
Technical and usage information
IP address
Browser type
Device type
Operating system
Pages visited
Time spent on our website
Referring website
Approximate location
Cookie identifiers and similar technologies
Marketing information
Email marketing preferences
Advertising interactions
Campaign engagement
Consent records
Communications
If you contact us, we may collect the information contained in your message and any information you voluntarily provide.
3. How We Use Your Information
We use your personal information to:
Process and fulfill orders
Take and process payments
Deliver products
Provide order confirmations and shipping updates
Manage subscriptions
Process returns and refunds
Provide customer support
Prevent fraud and misuse
Maintain the security of our website
Improve our website, products, and customer experience
Understand how visitors use our website
Send marketing communications where permitted
Personalize advertising where legally permitted
Comply with accounting, tax, consumer protection, and other legal obligations
We only process personal information where we have a valid legal basis to do so.
4. Legal Bases for Processing
Depending on the activity, we rely on one or more of the following legal bases:
Performance of a contract
We process information when necessary to process your order, receive payment, deliver your products, manage subscriptions, or provide requested customer service.
Legal obligations
We may process and retain information where required by tax, accounting, consumer protection, fraud prevention, or other applicable laws.
Legitimate interests
We may process information where necessary for legitimate business purposes, such as improving our website, preventing fraud, protecting our business, understanding customer behavior, and operating our store, provided those interests do not override your privacy rights.
Consent
Where legally required, we rely on your consent for activities such as certain marketing communications, analytics technologies, or advertising cookies. You may withdraw your consent at any time.
Consent under the GDPR must be freely given, specific, informed, unambiguous, and capable of being withdrawn.
5. Shopify
Our online store is hosted by Shopify.
Shopify provides the e-commerce platform that allows us to sell our products and may process personal information on our behalf in connection with website hosting, checkout, payments, fraud prevention, analytics, and other store functionality.
In some circumstances Shopify acts as a processor or service provider on behalf of merchants, and privacy requests relating to merchant-held data may need to be directed to the merchant.
6. Payments
We may use Shopify Payments and/or other payment providers made available through our website.
Payment providers may collect and process information required to complete your transaction, such as:
Payment method
Billing information
Transaction information
Fraud-prevention information
Their processing may also be subject to their own privacy policies.
7. Shipping and Fulfillment
We may share the information necessary to fulfill your order with shipping carriers, fulfillment partners, warehouses, and logistics providers.
This may include:
Your name
Delivery address
Telephone number
Email address
Order information
We only provide information reasonably necessary to complete the delivery or related service.
8. Cookies and Similar Technologies
We use cookies and similar technologies to operate our website and, depending on your consent and location, for analytics, personalization, and advertising.
These technologies may be used to:
Keep the website functioning correctly
Remember preferences
Maintain shopping-cart functionality
Understand website performance
Measure traffic and conversions
Detect fraud or security issues
Measure advertising effectiveness
Personalize marketing
Where required by law, non-essential cookies will only be placed after you provide consent.
You can manage your cookie preferences through our cookie banner or your browser settings.
For more detailed information, please see our Cookie Policy or cookie settings tool.
9. Marketing Communications
If you subscribe to our email or SMS marketing, we may use your contact information to send you:
Product information
Offers
Promotions
Restock notifications
Educational content
Brand updates
You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us.
Withdrawing your marketing consent does not affect transactional communications relating to existing orders.
10. Advertising and Analytics
Where permitted and subject to required consent, we may use analytics and advertising services such as:
Shopify analytics
Google Analytics
Meta
TikTok
Other advertising or analytics platforms used by InrClear
These providers may process device information, cookie identifiers, IP addresses, browsing activity, and advertising interactions.
If you do not currently use one of these services, remove it from this section.
11. How We Share Your Information
We do not sell your personal information in the ordinary meaning of selling customer databases.
We may share personal information with trusted service providers where necessary to operate our business, including:
Shopify
Payment processors
Shipping and fulfillment companies
Email and SMS marketing providers
Analytics providers
Advertising platforms
Customer support software
Fraud-prevention providers
IT and hosting providers
Professional advisers such as accountants, lawyers, and tax advisers
We may also disclose information where required by law, regulation, legal proceedings, or government authorities.
12. International Data Transfers
Some of our service providers may process personal information outside the European Economic Area (EEA), including in the United States or other countries.
Where required, we take steps to ensure that appropriate safeguards are used for international transfers, such as:
An adequacy decision issued by the European Commission
Standard Contractual Clauses
Other legally recognized transfer safeguards
The GDPR requires businesses to tell users where information may be transferred outside the EU and what safeguards apply.
13. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and to comply with legal obligations.
Retention periods may differ depending on the information involved.
For example:
Order and transaction information may be retained for the period required under applicable tax and accounting laws.
Customer service communications may be retained for as long as reasonably necessary to resolve disputes or provide support.
Marketing information may be retained until you unsubscribe or withdraw consent.
Cookie and analytics information is retained according to the settings of the relevant service provider and our cookie configuration.
When information is no longer required, we will delete, anonymize, or securely dispose of it where reasonably possible.
14. How We Protect Your Information
We use reasonable technical and organizational safeguards designed to protect personal information against:
Unauthorized access
Loss
Misuse
Alteration
Disclosure
Destruction
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
15. Your Privacy Rights
If the GDPR applies to you, you may have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your information
Request restriction of processing
Object to certain processing
Request data portability
Withdraw consent at any time where processing is based on consent
Object to direct marketing
Lodge a complaint with a supervisory authority
These rights are expressly recognized under the GDPR.
To exercise your rights, contact us at:
We may need to verify your identity before completing certain requests.
16. Complaints
If you believe that we have handled your personal information improperly, please contact us first so that we can try to resolve your concern.
If you are located in the Netherlands, you also have the right to lodge a complaint with the Autoriteit Persoonsgegevens.
17. Automated Decision-Making
We do not currently make decisions that produce legal or similarly significant effects solely through automated processing unless otherwise disclosed.
Certain third-party fraud-prevention or payment systems may automatically assess transactions for fraud or security purposes.
Where applicable, we will provide information required by data protection law regarding automated decision-making.
18. Children's Privacy
Our website and products are not intended for children.
We do not knowingly collect personal information from children in circumstances where parental consent would be legally required.
If you believe a child has provided us with personal information improperly, please contact us so that we can review and delete the information where appropriate.
19. Third-Party Links
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing personal information.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
Changes to our business
Changes to our service providers
New website features
Changes in applicable law or regulation
The latest version will always be published on this page together with the date it was last updated.
21. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact:
InrClear
Email: [SUPPORT@INRCLEAR.COM]