Legal information
Shipping Policy
Thank you for shopping with InrClear. This Shipping Policy explains how we process, ship and deliver your order.
By placing an order with InrClear, you agree to this Shipping Policy together with our Terms & Conditions and Return & Refund Policy.
1. Order Processing
Orders are normally processed within:
[1–2 business days]
Business days are Monday through Friday, excluding public holidays.
Orders placed after our daily processing cut-off, on weekends, or on public holidays may begin processing on the next business day.
During product launches, promotions, holidays or unusually high order volumes, processing may take longer.
Processing time is separate from shipping time.
Once an order has entered fulfilment, we cannot guarantee that changes or cancellations can still be made.
2. Shipping Destinations
InrClear currently ships to:
[LIST COUNTRIES / REGIONS]
Available shipping destinations are shown during checkout.
We may restrict delivery to certain countries or regions due to:
local regulations;
carrier restrictions;
customs requirements;
product restrictions;
unusually high fraud risk; or
logistical limitations.
We reserve the right to decline an order that cannot legally or reasonably be shipped to the selected destination.
3. Shipping Rates
Shipping charges are displayed during checkout before payment is completed.
Where applicable, shipping costs may depend on:
destination;
order value;
parcel weight;
shipping method; and
carrier.
Any free-shipping threshold or promotional shipping offer will be displayed on our website or during checkout.
We will not charge optional delivery upgrades without the customer's express agreement. EU rules require customers to be told the total cost, including delivery and additional charges, before purchase.
4. Estimated Delivery Times
Estimated shipping times are:
Netherlands: [1–3 business days]
European Union: [3–8 business days]
United Kingdom: [4–10 business days]
United States: [5–12 business days]
Other international destinations: [7–20 business days]
These are estimates unless we explicitly guarantee a delivery date.
Delivery time begins after your order has been processed and handed to the carrier.
Estimated delivery times may be affected by:
customs processing;
weather;
local carrier delays;
public holidays;
strikes;
peak shopping periods;
incorrect address details;
transportation disruptions; or
circumstances outside our reasonable control.
Where no different delivery period has been agreed, EU consumer rules generally require delivery without undue delay and within 30 days.
5. Tracking
Where tracking is available, you will receive tracking information after your order has been dispatched.
Tracking information may take up to 24–72 hours to update after dispatch.
A lack of an immediate tracking update does not necessarily mean the parcel has not been shipped.
Customers should monitor their tracking information and contact us promptly if a delivery issue appears.
6. Accurate Shipping Information
Customers are responsible for providing complete and accurate:
recipient name;
shipping address;
apartment or unit number;
postal code;
city;
country; and
contact information.
Please review your details carefully before completing checkout.
If you notice an error, contact us immediately at:
We will try to update the information before fulfilment, but we cannot guarantee that an address can be changed after an order has entered processing or been shipped.
7. Incorrect or Incomplete Addresses
If a parcel cannot be delivered because the customer supplied an incorrect or incomplete address, we may require payment of reasonable reshipping costs before sending the order again.
If the parcel is returned to us and a refund is requested instead, we may deduct legitimate costs that we are legally permitted to deduct.
This does not apply where the delivery failure was caused by InrClear or our carrier rather than the information supplied by the customer.
8. Returned-to-Sender Packages
A package may be returned to us because:
the address was incorrect;
delivery was refused;
the parcel was not collected;
the carrier was unable to access the property;
required customs charges were not paid; or
the carrier exhausted its delivery attempts.
Once the parcel has been returned to us, we can normally arrange either:
reshipment, subject to any reasonable additional shipping charge; or
an eligible refund in accordance with our Return & Refund Policy and applicable law.
We do not guarantee automatic reshipment.
9. Unclaimed Deliveries
Customers are responsible for monitoring delivery attempts and collecting packages from collection points where required.
If a parcel is returned because it was not collected within the carrier's holding period, reasonable reshipping costs may apply.
If you believe you did not receive a proper delivery notification, contact us so we can investigate.
10. Lost Packages
If your parcel appears to be lost, contact:
Include:
your order number;
full name;
shipping address; and
any relevant tracking information.
We may open an investigation with the carrier before issuing a replacement or refund.
Customers agree to reasonably cooperate with that investigation.
Where InrClear arranged the carrier, responsibility for the goods generally remains with us until the customer receives them. If the carrier loses the parcel, we cannot simply transfer that responsibility to the customer.
Once the shipment is confirmed lost, we will provide the legally appropriate remedy, which may include replacement or refund.
11. Packages Marked “Delivered”
If tracking shows a parcel as delivered but you cannot locate it, please first:
check around the delivery location;
ask members of your household;
check with neighbours where appropriate;
check any designated safe place;
check reception, concierge or mailroom areas; and
allow a short period in case the carrier marked it delivered shortly before actual delivery.
If you still cannot locate the parcel, contact us promptly.
We may request information needed to investigate with the carrier.
A carrier scan marked “delivered” may be evidence of delivery, but it does not automatically remove rights you have under applicable consumer law.
12. Damaged Packages
If your order arrives damaged, contact us as soon as reasonably possible.
Please include:
your order number;
photographs of the parcel;
photographs of the shipping label;
photographs of the damaged product; and
a brief explanation of the issue.
Please retain the packaging while the claim is being reviewed.
Because InrClear normally bears transit risk when we select the carrier, customers are protected where goods are damaged before receipt.
13. Missing or Incorrect Items
If an item is missing from your order or you receive an incorrect product, contact us at:
Please provide your order number and photographs where reasonably useful.
We may verify the shipment against fulfilment and parcel-weight records before resolving the claim.
Where we made an error, we will provide an appropriate remedy at no additional cost.
14. Delivery Refusal
If a customer refuses delivery without a legally valid reason, the parcel may be returned to us.
Reasonable costs associated with the refusal or return may be taken into account where legally permitted.
This does not limit statutory rights involving damaged, defective, incorrect or non-conforming goods.
15. Customs, Duties and Import Taxes
International orders may be subject to:
customs duties;
import VAT;
brokerage charges; or
other local government fees.
Unless expressly stated at checkout that duties are prepaid, these charges may be collected by the destination country's customs authority or carrier.
The customer is responsible for legally applicable import charges where disclosed as such before purchase.
Customs processing can also cause delays that are outside our direct control.
16. Customs Refusal or Non-Payment
If an international parcel is returned because the customer refuses to:
pay applicable import charges;
provide information required by customs; or
accept the parcel,
we may process the returned order in accordance with our Return & Refund Policy.
Any deductions will only be made where permitted by applicable law.
17. Delivery Delays
A delivery estimate is not automatically a guaranteed delivery date.
However, mandatory consumer rights remain unaffected.
For EU customers, if the order is not delivered within the agreed period—or within 30 days where no other period was agreed—the customer may generally give the seller a reasonable additional period to deliver. If delivery still does not take place, the consumer may terminate the contract and obtain reimbursement.
Where timely delivery was clearly essential and agreed in advance, additional time may not always be required before cancellation.
18. Delays Outside Our Control
We are not responsible for avoidable customer-caused delays, such as:
incorrect addresses;
failure to collect a parcel;
refusal to cooperate with customs;
failure to respond to carrier requests; or
providing inaccurate contact information.
For events genuinely outside our control, we will work to resolve the issue and comply with any mandatory consumer rights that continue to apply.
19. Split Shipments
In some cases, an order may arrive in more than one parcel.
You will not be charged additional shipping solely because we choose to split an order after purchase.
Different parcels may arrive on different days.
20. Multiple Orders
Separate orders may be packaged or shipped together where operationally appropriate.
Shipping fees paid on separate orders are not automatically refundable simply because shipments are combined, unless applicable law or the checkout terms require otherwise.
21. Subscription Shipments
If you purchase InrClear through a subscription, each successfully processed subscription order will be shipped to the address saved to your subscription at the time the order processes.
Customers are responsible for updating their subscription shipping details before the next scheduled processing date.
Changes made after an order has already entered fulfilment may not apply to that shipment.
22. Fraud Prevention
To protect customers and InrClear, we may delay or cancel shipment where we reasonably suspect:
payment fraud;
identity theft;
unauthorised card use;
suspicious ordering behaviour; or
abuse of our refund or delivery-claim systems.
We may request reasonable verification before shipping a flagged order.
If an order is cancelled after payment, amounts properly due back to the customer will be refunded.
23. Duplicate Missing-Package Claims
Submitting a knowingly false lost-package, non-delivery or damaged-order claim is prohibited.
We may use:
carrier tracking;
delivery confirmation;
fulfilment records;
parcel weights;
communications; and
other relevant evidence
when investigating shipping claims or responding to payment disputes.
Nothing in this section prevents customers from making legitimate claims.
24. Ownership and Transit Risk
Ownership passes in accordance with our Terms & Conditions and applicable law.
Where InrClear selects the carrier, risk of loss or damage generally remains with InrClear until the goods are physically received by the customer or a person designated by them.
If the customer independently arranges a carrier that was not offered by InrClear, different risk rules may apply.
25. PO Boxes and Restricted Addresses
Some carriers may not deliver to:
PO boxes;
parcel-forwarding services;
military addresses;
remote locations; or
certain restricted territories.
If delivery is unavailable to the address entered, we may contact you for an alternative address or cancel and refund the order.
26. Freight Forwarders
If you independently instruct us to deliver to a freight forwarder, reshipping company or similar intermediary, additional complications may arise after delivery to that intermediary.
Where applicable law permits, our responsibility for events caused solely by a third-party forwarding service selected by the customer may be limited after the shipment has been successfully delivered to that service.
Mandatory consumer protections remain unaffected.
27. Changes to This Policy
We may update this Shipping Policy when:
carriers change;
rates change;
delivery regions change;
fulfilment processes change; or
applicable laws change.
Changes apply prospectively and will not remove rights already attached to an existing order.
28. Contact Us
For shipping questions, contact:
InrClear
[LEGAL COMPANY NAME]
[BUSINESS ADDRESS]
[POSTAL CODE, CITY, COUNTRY]
Email: [SUPPORT@INRCLEAR.COM]