Legal information
Refund Policy
At InrClear, we want every order to be handled fairly and transparently. This Refund & Return Policy explains how cancellations, returns, refunds, damaged products, incorrect orders, subscription shipments, and delivery-related claims are handled.
This Policy applies to purchases made directly through the official InrClear website and should be read together with our Terms & Conditions and Shipping Policy.
Nothing in this Policy limits any mandatory consumer rights that apply to you.
1. 14-Day Right of Withdrawal
If you are purchasing as a consumer and applicable EU/EEA consumer law applies, you generally have the right to withdraw from an online purchase without giving a reason.
The withdrawal period normally ends 14 days after the day on which you receive the goods.
To exercise your right of withdrawal, you must clearly inform InrClear before the withdrawal period expires.
You do not need to provide a reason.
2. How to Request a Return
Before sending a product back, contact InrClear at:
Please provide:
Your full name
Order number
Email address used for your purchase
Product(s) you wish to return
Reason for the return, if you wish to provide one
Providing a reason is optional when exercising a statutory right of withdrawal.
Once we receive your request, we will provide the applicable return instructions and, where required, the correct return destination.
Do not send products to the address shown on the shipping parcel unless we specifically instruct you to do so.
Do not return products directly to a supplier, manufacturer, carrier, or fulfilment facility unless that return location has been provided by InrClear.
For Dutch consumers, InrClear will provide the return information required by applicable law. If InrClear is established in the Netherlands, applicable ACM guidance requires a Dutch return address.
3. Returning the Product
After validly notifying us that you wish to withdraw from your purchase, you generally have a further 14 days to send the product back.
Products should be packaged appropriately to avoid damage during return transit.
Where reasonably possible, include:
The product
Original packaging
Included components
Any unopened promotional items forming part of the purchase
Your order information
We strongly recommend using a tracked shipping method.
4. Sealed Supplements and Opened Products
InrClear sells ingestible wellness products.
Certain sealed goods may be exempt from the statutory right of withdrawal after opening where:
the product is not suitable for return for genuine health-protection or hygiene reasons; and
the seal has been broken after delivery; and
all requirements for the statutory exception have been satisfied.
Accordingly, where that legal exception applies, an InrClear product may no longer qualify for a change-of-mind return after its tamper-evident or hygiene seal has been broken.
This does not remove your legal rights where a product is:
Defective
Damaged before delivery
Incorrectly supplied
Unsafe
Materially different from what was ordered
Otherwise non-conforming under applicable law
Opening a product therefore does not automatically remove every possible right to a remedy.
5. Product Inspection and Diminished Value
You may inspect goods to the extent reasonably necessary to establish their nature, characteristics, and functioning.
If you handle a product beyond what is reasonably necessary and that handling reduces its value, InrClear may make a deduction corresponding to the legally permitted diminished value.
This is assessed case by case.
6. Return Shipping Costs
For a standard change-of-mind return under the statutory withdrawal right, the customer is responsible for the direct cost of returning the goods where we properly informed the customer of this obligation before purchase.
InrClear will cover or reimburse appropriate return costs where required by law, including where a return is necessary because we supplied an incorrect, defective, or otherwise non-conforming product.
7. Refund Amount
For a valid withdrawal of an entire order, we will refund amounts that applicable law requires us to refund, including:
The eligible product purchase price
The original standard delivery cost
If you selected a more expensive shipping option than our standard shipping method, we generally only need to refund the cost equivalent to standard delivery.
If only part of an order is returned, the original outbound delivery fee does not necessarily have to be refunded.
8. Refund Timing
Where the statutory withdrawal right applies, InrClear will issue the required reimbursement within 14 days after receiving notice of your withdrawal.
We may, where legally permitted, withhold reimbursement until either:
We have received the goods back; or
You provide evidence that you returned the goods,
whichever happens first.
After we issue the refund, your bank or payment provider may require additional processing time before the money appears in your account.
9. Refund Method
Refunds are normally issued to the same payment method used for the original purchase.
We may use another method only where you expressly agree and doing so does not cause you additional costs.
We will not replace a legally required cash/payment-method refund with store credit or a voucher without your agreement.
10. Damaged Products
If your order arrives damaged, contact us as soon as reasonably possible at:
Please provide, where available:
Your order number
Photograph of the product
Photograph of the shipping packaging
Photograph of the shipping label
Description of the problem
Please retain the damaged product and packaging while we investigate the claim.
If we confirm that the product was damaged before delivery, we will provide the appropriate remedy required by applicable law.
11. Defective or Non-Conforming Products
The statutory right of withdrawal is separate from your legal rights when goods are defective or do not conform to the contract.
If an InrClear product is legally non-conforming, you may have rights to an appropriate remedy under applicable consumer law.
This may include replacement, price reduction, or refund depending on the circumstances.
The normal change-of-mind conditions in this Policy do not remove those rights.
12. Incorrect Products
If we send you an incorrect product, contact:
Please provide your order number and, where practical, a photograph of what you received.
Once verified, InrClear will arrange the appropriate correction at no additional cost to you.
13. Missing Items
If your order appears to be missing an item, contact us promptly.
We may review:
Fulfilment records
Packing records
Shipment weight
Carrier information
Warehouse records
If an item was omitted from your shipment, we will provide the appropriate remedy.
14. Lost Packages
If a shipment appears to be lost, contact us before opening duplicate claims through multiple channels.
We may first investigate with the delivery carrier.
Customers agree to provide reasonable information required for that investigation.
Where InrClear selected the carrier and the parcel is confirmed lost before legal delivery occurred, InrClear will provide the appropriate remedy in accordance with applicable law.
15. Tracking Says Delivered, but You Cannot Find the Parcel
If tracking shows your parcel as delivered, first check:
Around the delivery location
Any designated safe place
With members of your household
With neighbours where appropriate
Reception or concierge areas
Parcel lockers or collection points
If the parcel still cannot be located, contact us promptly.
We may open an investigation with the carrier.
A “delivered” tracking scan may form part of the evidence considered during the investigation, but it does not automatically override mandatory consumer rights.
16. Incorrect or Incomplete Address
Customers are responsible for entering accurate shipping information at checkout.
If a parcel cannot be delivered or is returned because the customer supplied an incorrect or incomplete:
Address
Postal code
Apartment/unit number
Recipient name
Country
we may require payment of reasonable additional shipping costs before reshipping the order, where permitted by law.
If a refund is requested instead, any legally permitted costs or deductions may be taken into account.
This does not apply where the shipping error was caused by InrClear.
17. Unclaimed or Refused Deliveries
Failing to collect a parcel or refusing delivery does not necessarily replace the statutory withdrawal procedure.
If a parcel is returned to us because:
It was refused
It was not collected
Delivery attempts expired
The customer failed to respond to the carrier
we will review the returned shipment once it reaches the appropriate return facility.
Any refund and any permitted deductions will be handled according to applicable law.
18. Subscription Orders
Cancelling an InrClear subscription and requesting a refund are two different actions.
Cancelling a subscription prevents qualifying future renewals.
It does not automatically:
Cancel an order already processed
Recall an order already shipped
Refund previous subscription payments
If a subscription order has already been processed, we will attempt to stop fulfilment where reasonably possible, but cannot guarantee this.
Once an order has been delivered, applicable statutory return rights continue to apply.
19. Subscription Cancellation
You may cancel your subscription in accordance with the subscription terms displayed when you subscribe.
Cancellation must be completed before the applicable renewal/processing deadline if you want to prevent the next recurring order from processing.
Where InrClear is legally required to provide an online cancellation or withdrawal function, we will make that function available.
Dutch online sellers have been required to provide an accessible online withdrawal function since June 19, 2026.
20. Bundles and Multi-Buy Promotions
If you return products purchased through:
Bundles
Buy-one-get-one promotions
Multi-buy discounts
Percentage discounts
Promotional sets
the refund is calculated based on the actual amount paid, not the standalone full retail price of each item.
For example, a free promotional item does not carry a refundable value equal to its normal retail price.
Statutory rights remain unaffected.
21. Free Gifts
If a free gift was provided because an order met a particular qualifying condition and returning part of the purchase causes the order to fall below that condition, we may require the promotional item to be returned or make an adjustment where legally permitted.
We will not use this rule to circumvent mandatory consumer rights.
22. Discounted Products
Sale, promotional, or discounted products are not automatically excluded from statutory withdrawal rights.
Applicable legal withdrawal rights continue to apply to discounted online purchases unless a valid statutory exception applies.
23. No Guaranteed Individual Results
InrClear does not guarantee identical results for every customer.
Customer experiences may vary based on factors including:
Lifestyle
Diet
Individual physiology
Consistency of use
Other products used
Individual circumstances
Failure to experience a specific desired result does not by itself make a product defective.
Accordingly, there is no automatic refund entitlement solely because:
Results differed from expectations
Results occurred more slowly than expected
A customer changed their mind after the applicable withdrawal period
A customer stopped using the product
This section does not restrict statutory withdrawal, conformity, safety, or other mandatory rights.
24. Taste and Personal Preference
Personal preferences such as taste, smell, texture, packaging preference, or subjective product experience do not automatically make a product defective.
Returns based solely on personal preference remain subject to the normal eligibility requirements of this Policy and applicable consumer law.
25. Fraudulent or Abusive Claims
InrClear reserves the right to investigate claims where there are reasonable grounds to suspect:
False non-delivery claims
Product substitution
Manipulated evidence
Falsified photographs
Return of a different product
Intentional tampering
Duplicate reimbursement claims
Chargeback abuse
Promotional abuse
We may request reasonable evidence required to assess such a claim.
Where there is objective evidence of fraud or abuse, InrClear may lawfully:
Decline discretionary refunds
Refuse future orders
Provide evidence to payment processors
Take other appropriate measures
Nothing in this section prevents customers from exercising legitimate statutory rights.
26. Chargebacks and Payment Disputes
If you believe an order or refund has been handled incorrectly, please contact us first so that we can attempt to resolve the matter.
You retain your legitimate rights with your bank or payment provider.
However, knowingly filing a false chargeback or falsely representing a valid transaction as unauthorised may constitute fraud.
When responding to a dispute, InrClear may provide relevant information to the payment provider, including:
Order information
Payment records
Tracking
Proof of delivery
Customer correspondence
Refund records
Return information
Other relevant lawful evidence
27. Duplicate Refunds
A customer is not entitled to receive more than one reimbursement for the same loss.
For example, if an order has already been fully refunded by InrClear, the customer may not knowingly obtain an additional reimbursement for the same transaction through another payment or dispute channel.
Any duplicate reimbursement received in error must be repaid where legally applicable.
28. Third-Party Purchases
This Policy applies to products purchased directly from official InrClear sales channels.
If you purchase InrClear from an independent retailer, marketplace, reseller, or another seller, that seller is normally responsible for handling your purchase under its applicable return procedures and consumer-law obligations.
29. International Returns
If you are returning an international order, contact us first for the correct instructions.
Do not independently send goods to:
Our supplier
A manufacturer
A warehouse
A fulfilment company
A previously used return location
unless InrClear has instructed you to use that location for your specific return.
Customs duties, import taxes, or fees collected directly by foreign authorities or third-party carriers may need to be reclaimed from the relevant authority rather than InrClear where those amounts were not collected by us.
30. Changes to This Policy
We may update this Refund & Return Policy to reflect changes in:
Applicable law
Business operations
Shipping arrangements
Subscription services
Return procedures
Updates apply prospectively.
We will not use an updated policy to retroactively remove rights attached to an existing transaction.
31. Contact InrClear
To request a return, report a problem, or ask about a refund:
InrClear
Email: [SUPPORT@INRCLEAR.COM]
Include your order number whenever possible so we can locate your purchase quickly.
Once your request has been received, we will provide the applicable next steps and return instructions.